NOTE: Express shipments (NEXT DAY, 2ND DAY, 3-DAY SELECT) must be received by 3PM EST to ship that day! Golf Training Aids.Com is committed to 100% customer satisfaction! If you are not satisfied with your golf training aid purchased from Golf Training Aids.Com, you can call us to get a return authorization within 30 days. In most cases we will be able to provide a full refund (less S&H), but if the product is not in "like-new" condidtion we reserve the right to charge a 15% restocking fee. Products without an RA# (return authorization number) may cause confusion - please call us if you have a problem with your product - we're actually very nice. GOLFTRAININGAIDS.COM 1396 N. Killian Drive Lake Park, FL 33403 tel: 800-824-4279 fax: 561-848-0870 info@golftrainingaids.com When you place an order on our secure site, we will be notified and send an e-mail confirmation with your order number within 1 business day. Orders may be tracked on-line using the link provided in the confirmation e-mail. Orders shipped outside the United States and Canada are generally shipped via UPS Express and should arrive within 7-10 days. Canadian shipments are generally sent via Purolator. Please note, Next Day Air shipments sent on Friday will not arrive on Saturday unless you let us know you would like "Saturday delivery" ($10 extra charge). If an item is ordered Thursday afternoon, it likely will not arrive until the following Monday. If your game needs help "next day", you may wish to call us to verify we can get your item to you on time. We do the best we can to estimate shipping charges, so please use the charges provided as a guideline. International orders will generally be more to ship, and domestic orders may be slightly less - especially when combining 2 or more items. If you have any questions or comments, please call us during the week (9-5 EST) to speak with our staff of professionals or e-mail our customer service department below. Many thanks! ** GTA STAFF service@golftrainingaids.com